SPOTCHECK products and services are supported by a 24 hour help desk. You can find most answers to your questions on this web site. If you are a SPOTCHECK customer and cannot find your solution here, call anytime at 1(800) 233-SPOT (7768). You may be asked to leave a message. We will return your call as soon as possible. Be sure to have your terminal ID available before calling this number.
TIP: Your terminal ID is an eight (8) digit number. You may locate your terminal ID by looking at any SPOTCHECK eligibility printed receipt. Toward the top of the receipt look for a line item that says "terminal ID:". The value printed after this is your terminal ID. You may also look at the bottom (reverse side) of your POS device. A sticker may be attached to the device that specifies the terminal ID.
If you would prefer to send us an email with your question or problem click here.
Use the following links to find the information you need:
Answers to the most frequently asked questions (FAQ's)
Point of Service (POS) Terminal Questions
Healthcare eligibility processing
User Manuals and Documentation
Supply Order Forms for the POS Devices
Or click on one of these "key words" to find the solution to your question.
3750 Needs a Healthcare Download
Carrier Currently Not Responding
Credit Card Refund – Auth Number Not Known
Credit Card Refund – Card Number Not Known
Invalid Card Issue Date (CA Medi-Cal)
P250 Printer Light is Flashing and it Will Not Print
Provider ID Invalid Or Not On File
Thermal" Printer’s Paper Prints Blank
