Please use this page as a resource to find the solutions to the most frequently asked questions (FAQ's) or problems regarding the SPOTCHECK Internet service.
TOPICS CONTAINED IN THIS SUPPORT SECTION
Error you are already logged in
Carrier currently not responding, please resubmit later
California Medi-Cal returns "Invalid Card Issue Date"
Response page contains multiple warning messages
Response contains "Missing RD"
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As you try to log in to spotcheck.com you receive a message that you are already logged in.
SOLUTION
Our Internet service, spotcheck.com, does NOT allow a single user ID to be used simultaneously. In other words, if the user ID is already logged in, and another attempt to log in with the same user ID is tried, our system will not allow this. In this case you must use a different user ID or call Spot Check at 1-800-233-7768 to arrange for additional user ID and Pin numbers.
After running an eligibility, the SPOTCHECK response reads “Carrier currently not responding, please resubmit later.”
SOLUTION
This means that the Insurance payor that was selected is currently unavailable. Try and run the transaction again a short time later and if the insurance payor is still not responding then call the SPOTCHECK help desk at 800-233-7768 to report the problem. Please leave your direct contact number so that when we have confirmation that the payor is available we can contact you.
After running an eligibility, the SPOTCHECK response reads “Host Unavailable.”
SOLUTION
This means that the Insurance payor that was selected is currently unavailable. Try and run the transaction again a short time later and if the insurance payor is still not responding then call the SPOTCHECK help desk at 800-233-7768 to report the problem. Please leave your direct contact number so that when we have confirmation that the payor is available we can contact you.
California Medi-Cal returns a message saying, “Invalid card Issue Date.”
SOLUTION
In performing California Medi-Cal eligibility you must either enter the "Card Issue Date" on the Medi-Cal card, or "Today's Date". And if you enter "today's" date then the date of service must also be "today. On the Internet entry form, there are two sections that may be used to verify the eligibility. On the top section all you need to enter is the patient ID number and date of birth. The date fields both default to "today's" date. In the bottom section you may enter the "actual" card issue date and a date of service. Make sure the actual card issue date is correct when you enter the date fields
TIP: The actual card issue date should be entered in the format of MMDDYY. The service date should be entered in the format of MMDDCCYY.
The response page contains multiple "warning" messages.
SOLUTION
This means our Internet service, spotcheck.com, is off-line at this time. Please call Spot Check at 1-800-233-7768 to report this problem.
The response contains the phrase "Missing RD"
SOLUTION
This means our Internet service, spotcheck.com, is off-line at this time. Please call Spot Check at 1-800-233-7768 to report this problem.
